1. Who We Are

Tracy Clothier trading as TLC Foot Care is a mobile foot health service. We are responsible for how your personal data is used.

2. What Information We Collect

We may collect:

Basic details

• Name, date of birth, address
• Phone number and email
• Emergency contact details

Health information

• Medical history and conditions
• Medications and allergies
• Past treatments or surgeries
• Foot assessments and treatment records
• Consent forms

3. How We Collect Your Information

• Directly from you (appointments, forms, consultations)
• From healthcare professionals (e.g., your GP), with your permission

4. How We Use Your Information

We use your data to:

• Provide safe and effective foot care
• Keep accurate records
• Manage appointments
• Contact you about your care
• Process payments
• Meet legal and professional requirements

5. Legal Basis for Using Your Data

We process your data because:

• It is needed to provide our services
• It is part of running our business
• It is required for healthcare treatment
• We have your consent (when needed)

6. How We Store and Protect Your Data

• Data is stored securely in the UK
• Electronic records are encrypted and password protected
• Paper records are kept locked
• Staff follow strict confidentiality rules

7. Who We Share Your Data With

We only share your data when necessary:

• With your GP or other professionals (with your consent)
• In emergencies
• When required by law
• With professional advisers (e.g., accountants)

We never sell your data.

8. How Long We Keep Your Data

• Usually at least 8 years after your last appointment
• For children, until age 25 (or 26 in some cases)
• Then securely deleted or anonymised

9. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (where possible)
• Limit or object to how we use it
• Transfer your data

We do not use automated decision-making.

 Complaints

If you have concerns, contact us in the first instance so we can try to resolve the issue.
You can also complain to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. Information Commissioner’s Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: www.ico.org.uk